Frequently Asked Questions

Please log on to your account to see if your order has been shipped. Upon shipping you will receive an email confirming shipment. In this email you will also receive a Tracking Number to track the progress of the shipment.

If your voucher/promo doesn’t work, please check to ensure it is still valid and that you have met the voucher criteria (i.e if the voucher is for purchases over X amount) If you believe that your order qualifies and is still not working, please contact us on 0207 437 2480 for assistance.

Please contact us on 0207 437 2480 as soon as possible. If the order has not yet been processed or shipped, we will be able to apply the voucher manually (if applicable)

We are a small office with a small handful of lovely hard-working people processing and packing your orders. We endeavor to process all orders within 24 hours of receipt, but this is not guaranteed. During busy periods, please allow up to 72 hours. From dispatch your order should take 24 or 48 hours according to the shipping choice made, however, these timescales are approximate and not guaranteed.

Please note that Royal Mail consider the weight of the parcel in its entirety including packaging. Therefore, if you order 1KG of coffee, your parcel will be over 1KG including packaging materials hence the shipping bracket will be higher.

Yes! We still like to talk to our customers. You can call us on 0207 437 2480 from Monday to Friday from 9am to 6pm.

 

We offer Royal Mail Tracked 24 service which aims to be delivered within 24 hours and Tracked 48 which aims to be delivered with 48 hours. However, these are not guaranteed.

When your order has been shipped you will receive an email containing your Tracking Number.

Free shipping is applied on all orders over £50 (after applied discounts only).

Yes, we do! We ship worldwide and the shipping price varies according to weight and destination. If you would like us to ship to you and you are outside of the UK please email us at info@algcoffee.co.uk and let us know what you would like to order and where you would like us to send to and we shall obtain a shipping quote and confirm with you. Please note, any duties or taxes due upon delivery are the responsibility of the customer.

Under United Kingdom Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven days of delivery. However, this is not applicable to the supply of food & beverages. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. Returned goods remain the customer's responsibility until they reach our store. Returned goods must be in 'as new' condition and in the original box and packaging. We will refund returns postage for an item which is faulty, damaged or sent to you in error.

There are no refunds for exchanges on food or beverage items. You may return nonperishable goods for an exchange or refund within 28 days of receipt of goods. Any costs to return or exchange are the responsibility of the customer. Refunds due will be made to the original payment method within 30 days of the cancellation of the order or return of the goods.

If you’d like to amend your order, please call us asap on 0207 437 2480 and, if it has not yet been processed and packed, we may be able to amend.

Our offices are open from Monday to Friday and orders are processed and dispatched until Friday morning. All orders processed from Friday late morning to Sunday will be processed and dispatched from Monday. We endeavour to process your order within 24 hours of receipt but cannot guarantee so.

We are a small business and work hard to get all your orders out within 24 hours.  From time to time there may be slight delays during busier periods. We appreciate your patience and understanding throughout the process. Sometimes we will hold your order to send you the freshest coffee available after roasting.

If you have noticed that something is not correct with your order, please contact us within 3 days of receipt of goods to notify us of the problem. Please ensure to keep the invoice enclosed within the parcel.

In the eventuality that your order has been returned to our store, we shall contact you via email and telephone to notify you. We will hold on to the parcel for two weeks after which time the parcel will be disposed of and no refund or replacement can be issued.

Generally, most of our products are available all year round, aside from seasonal confectionery. However sometimes we do change our offerings. If you can’t find what you are looking for, there is a search button on our website, you’ll find it in the top right-hand corner of the website, it has a little magnifying glass icon.

We have a lovely guide all about the coffee cherry and different types of beans. You can read it here.

We have written a guide on our roasts here. If you are still not sure which one to choose, please feel free to email us at sales@algcoffee.co.uk for advice.

We roast our coffee twice a week and have the freshly roasted coffee delivered on Tuesdays and Thursdays, this guarantees that the coffee shipped out to you is always fresh. If we sell out of any coffee, you will be contacted, and you can either choose to have your order sent out when the fresh coffee arrives, or we can refund you for the item.

We weigh and pack all coffee fresh to order. As the coffee is not prepacked it is difficult to add the roast date. We roast our coffees on a Monday or Wednesday. If you would like to know the exact dates that your coffee was roasted on you can call us before placing your order.

Yes, we can grind the beans, so you don’t have to! Just ensure you select which brewing method you use.

We know that lifestyles can be quite hectic therefore we can grind your beans so you don’t have to, however, freshly grinding your own beans can improve the taste of your coffee.

Every machine is different, and the grind varies accordingly. We ask you to specify your brewing method to ensure the coffee we send to you is a suitable grind level for your machine - the incorrect grind may affect your brewing. If you make a mistake on your order, please call us immediately on 0207 437 2480 to get it corrected. If the order has already been processed, we will no longer be able to amend the grind.

Of course, it is all up to personal taste but in general terms we recommend you use Full, Light Italian and High roast for espresso machines and Medium, Full roast for cafetières and filter machines.

House Blends are blends created and tested by us. Most have withstood the test of time and have been our customers favorites for decades. We have blended a selection of beans and roasted them, or even have blends with different roasts. All the recipes are closely guarded secrets.

Single Origins are beans that come from a specific country or area. They will be named by their country or origin and have not been mixed with any other bean.

Yes, we do sell raw coffee beans which you will find on our Raw Coffee Beans product page. Please note, these beans must be roasted before use, do not attempt to grind the raw beans prior to roasting. We will not be held responsible for any quality issues when home roasted as we have no control over roasting times or method used.

 

We have a guide to all the different types of tea and their grades here.

We have a little tea guide to help you brew your tea here.

We sell high quality, fresh tea and we recommend you store your tea in an airtight container in a cool dry place away from direct sunlight. When stored correctly, tea will remain at its peak freshness for 6 months. Some teas that contain fruits and nuts should be used within 3 months.

The tea can be kept for 6 months upwards however, it’s recommended you consume the teas following these guidelines for optimum freshness.

 

 

You can set up a subscription with us where you can choose to receive coffees and teas on a weekly, monthly, or bimonthly basis. This saves you from having to order online or running out of coffee! Your order will automatically process as and when you choose. Now you can sit back, relax and never worry about running out of coffee and tea again!

Yes, choose your products and set up a subscription, simply enter the recipients shipping address at checkout.

Yes, you can cancel your subscription up until the day before it is due out. We will not be able to cancel any orders that have already been packed and shipped. Please call us on 0207 437 2480 if you have been charged as we may not have processed the order and can stop it.

Yes, if you would like to change your subscription you just need to logon to your account and under your name on the lefthand side there is an option to Manage your subscription. We will not be able to cancel, change or refund orders that have already been prepared and shipped.

Your chosen payment method will be debited on the day that your subscription is due. You will receive an email 3 days before your new subscription is due.

Your order will be processed on the day chosen; we will endeavour to dispatch within 24-48 hours of that date via the shipping method chosen.

If you’d like to try our various coffees without being tied down to just one, we recommend you try our Coffee of the Month promotions. This will allow you to try our different coffees on rotation.

Yes, if you would like to delay or change your subscription date you just need to log on to your account and under your name on the lefthand side there is an option to Manage your Subscription. From there you may amend any details. We cannot change any orders that have already left the building.

Of course, you will need to log on to your account and under your name on the lefthand side there is an option to Manage your Subscription. From there you may cancel a delivery or change the date of your next delivery.

 

 

How do I change my email address? If you wish to change your email address please email us your details at sales@algcoffee.co.uk.