Help Center

FAQ

ORDERING

What payment methods does Algerian Coffee Stores Accept?

What Delivery Options do you offer?

Do you ship abroad?

How can I check the status of my order?

How long will it take to get my order?

I’ve ordered 1KG of coffee but I am being charged for over 1KG shipping, why?

Can I order over the phone?

My Voucher code doesn’t work

I forgot to enter my voucher code!

SHIPPING & RETURNS

Can I track my order?

How do I qualify for free shipping?

What are your return and cancellation policies?

Do you do refunds and exchanges?

Can I amend my order?

What days do you dispatch orders?

Why has my order been delayed?

I am missing an item from my order, what do I do?

I have received an incorrect item in my order, what do I do?

I can’t find my favourite product online anymore, have you stopped selling it?

PRODUCT INFORMATION - COFFEE

What types of coffee exist?

What’s the difference between the various roasts?

How do I know your coffee is fresh?

What is the Coffee of the Month?

I don’t have a coffee grinder at home, can you grind it for me?

Is it best to grind the beans at home?

Why do you ask me for what machine I want my coffee ground for?

What coffee is suitable for what machine?

What’s the difference between House Blends and Single Origins?

Do you sell raw coffee beans? I want to try and roast them myself.

What's the best way to store coffee and how long does it last?

PRODUCT INFORMATION - TEA

What’s the difference between the various types of tea?

What are the various grades of tea and what do they mean?

What’s the best way to brew tea correctly?

How long will my tea stay fresh for?

MY ACCOUNT

Why do the account details I used on your old website not work on your new one?

Why can’t I see any of my historical orders?

Can I not reorder from a previous order like on the old website?

How do I reset my password?

SUBSCRIPTIONS

What is a subscription service?

Can I set up a Gift subscription?

Can I cancel my subscription?

Can I change my subscription?

When will payment come out for my recurring orders?

When will I receive my subscription?

I’d like to try different coffee’s every month; can I do this?

Can I reschedule my next delivery?

I’m going on holiday; can I pause my subscription?