Help Center

Free shipping is applied on all orders over £40 (after applied discounts only). Rather than increase the price of our products and offer free shipping across the board, we have made the decision of being 100% transparent on our costs. You can be reassured that as a customer you are paying the true value of the product itself with no inflated prices. 

Please note that free shipping is not applicable to our Wholesale bags.

Under United Kingdom Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven days of delivery. However, this is not applicable to the supply of food & beverages. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. Returned goods remain the customer's responsibility until they reach our store. Returned goods must be in 'as new' condition and in the original box and packaging. We will refund returns postage for an item which is faulty, damaged or sent to you in error.  

All refunds will be made to the debit or credit card on which the original purchase was made within 30 days of the cancellation of the order or return of the goods. If we are unable to credit your original method of payment, you will be contacted by a member of our team to arrange an alternate method of refund. Exchanges are considered on a case by case basis, please contact us to know more. 

If you’d like to amend your order, please call us asap on 0207 437 2480 and, if it has not yet been processed and packed, we may be able to amend. We will be able to amend the shipping address, or order, only if the parcel has yet to leave the building.